I had a hard time writing this story because my bad experience caught me so off-guard, I didn't know how to report it. So I am just going to tell you my exact experience as the event happened. The good, the bad and the ugly beautiful. I made my very first purchase of Urban Decay in late August of the 15 year Anniversary Palette. I love it, so much fun! During my purchase I spot a post card for a "Master Class" and ask the MUA to elaborate... She tells me it is the first of that kind of class, I am going to learn the latest looks and see the new products with the ability to pre-purchase hot merchandise before it sells out.