I had a hard time writing this story because my bad experience caught me so off-guard, I didn't know how to report it. So I am just going to tell you my exact experience as the event happened. The good, the bad and the ugly beautiful.
I made my very first purchase of Urban Decay in late August of the 15 year Anniversary Palette. I love it, so much fun! During my purchase I spot a post card for a "Master Class" and ask the MUA to elaborate... She tells me it is the first of that kind of class, I am going to learn the latest looks and see the new products with the ability to pre-purchase hot merchandise before it sells out.
The hitch... you have to reserve your spot with the purchase of a $50 Macy's gift card. This guarantees that you will buy something because the MUA probably have an increased counter goal this day. You mean the $50 gift card I just redeemed on this purchase, that I could have held on to for 5 more days?! Knowing I am a beauty blogger that would love to report this event, she tells me to not worry about it, she will tell the counter manger and to simply bring my receipt. Which I do and I am greeted like a red-headed step child.
The account manager, who used to be the counter manager, was at the head of the black velvet rope checking names off of the VIP list and when my turn came, I was not on said list. So I try to explain why with my receipt and business card in hand and she actually rolls her eyes at me and says, "I guess you can go in." You guess?
I made my very first purchase of Urban Decay in late August of the 15 year Anniversary Palette. I love it, so much fun! During my purchase I spot a post card for a "Master Class" and ask the MUA to elaborate... She tells me it is the first of that kind of class, I am going to learn the latest looks and see the new products with the ability to pre-purchase hot merchandise before it sells out.
The hitch... you have to reserve your spot with the purchase of a $50 Macy's gift card. This guarantees that you will buy something because the MUA probably have an increased counter goal this day. You mean the $50 gift card I just redeemed on this purchase, that I could have held on to for 5 more days?! Knowing I am a beauty blogger that would love to report this event, she tells me to not worry about it, she will tell the counter manger and to simply bring my receipt. Which I do and I am greeted like a red-headed step child.
The account manager, who used to be the counter manager, was at the head of the black velvet rope checking names off of the VIP list and when my turn came, I was not on said list. So I try to explain why with my receipt and business card in hand and she actually rolls her eyes at me and says, "I guess you can go in." You guess?
There are several rows of chairs set up, possibly a total of 50 seats and a small elevated stage and 3 product tables; not the 'class' setting I had in mind. I stand off to the side, waiting for everyone to show and take their seats, showing the account manager that I am not plopping right in the front row - but that's what ended up happening since less than 20 people came.
They passed a tray of mini cupcakes and sparkling apple juice to get the party started..... and passed me over. Literally. Think duck duck goose and I was the goose. She got a cupcake, she got a cupcake, I was skipped, and she got a cupcake. I didn't even want a damn cupcake, the chocolate cake and purple frosting would be in my teeth for days. It was the point that I was treated second class. And why? You already had my money and a potential to have more!
The presentation was great, Eric J. has a ton of energy and you just want to buy everything. And I did. I wanted everything!! I left with the new coveted The Revolution eyelash curler and an amazing GWP, worth $75! A GWP that was given to everyone that attended whether you made a purchase of not. Everyone but me. I had to flat out ask for it, and as you can see from the picture below, I have no problems asking!! I do make sure that I am very nice about it. "May I please have one" goes a very long way to getting free things!
Tucked inside the The Quinceañera Bag is full size Shadow Primer Potion, deluxe sample of Lip Junkie gloss in WallFlower, full size set of Urban Lash in Queen and deluxe sample of AfterGlow Cheek Tint.... a $75 value!! I have yet to use any of these products but when I do, their reviews will follow!!
Thank you for listening to my rant. Please keep in mind this was a bad experience due to one person. Had she not been such a nasty pants I would have spent more money, instead I felt completely unwanted, paid for my curler and left. *sigh* See the GWP above? Never let a nasty pants stop you! You have as much right to be there, get freebies and have as much fun as the next person. Frosting in your teeth and all.
xoxo