fashionCHICsta

Several months ago I made a purchase on Haute l ook which included 7 Institut Karite body care products. Two of the seven items were a set of shower creams, Mango and Red Fruits . Immediately I was pleased by the size of the products , 8.45 oz and the packaging. Extra Gentle Shower Cream is held in a square plastic squeeze bottle with a flip -open cap.  Worried I would break the cap at the hinge, I can say I used both shower creams, in their entirety and I did not suffer cap failure !

I made a multi-item purchase of Institute Karite on HauteLook and when it arrived I opened the box to discover that one of my items was damaged. The outer shipping box was not damaged but this tin of body exfoliater sure was.  Immediately I called Hautelook's Customer Service line where I spoke with a very sweet lady named Tiffany.  I told her what happened and she promptly apologized and sympathized with me about the damage, explained why they would be unable to replace the defective unit and processed a refund to my card for the cost of the scrub and tax.   Wow.  I was hoping for a replacement and expecting a credit on my account for a future purchase, not a full refund.  The surprise and delight was fabulous.

Another dreamy Brand that I met through my Beauty Army Kits! Institut Karite is a company known for it's shea butter or karite .  I am so in love with the hand cream that was in my May Beauty Army Kit, when I saw IK pop up on Hautelook one day I POUNCED!  But what else is new, right?   I was super excited as Hautelook is a hit or miss when it comes to a large variety of pr oducts .  Fortunately, this was a total hit.