Hautelook: A Customer Service Shoutout

I made a multi-item purchase of Institute Karite on HauteLook and when it arrived I opened the box to discover that one of my items was damaged. The outer shipping box was not damaged but this tin of body exfoliater sure was.  Immediately I called Hautelook's Customer Service line where I spoke with a very sweet lady named Tiffany.  I told her what happened and she promptly apologized and sympathized with me about the damage, explained why they would be unable to replace the defective unit and processed a refund to my card for the cost of the scrub and tax.  Wow.  I was hoping for a replacement and expecting a credit on my account for a future purchase, not a full refund.  The surprise and delight was fabulous.



Grand Central Beauty: S.M.A.R.T. mask

I was excited and nervous at the same time, to try this mask.  I love peel-off style masks - but my face does not.  I usually suffer upper epidermal lifting, meaning on some areas on my face the top layer of skin lifts and looks and feels like a rug burn; raw, irritated and slightly weeping.

The description says it is designed to smooth and moisturize with Anti-Aging assistance and Redness-Reduction. The S.M.A.R.T. Mask also tones your skin, all in as little as one use.  What else attracted me to this sample? It is Paraben-Free, Sulfate-Free, Petro-Chemicals-Free, Phthalates-Free AND only tested on humans, never animals.

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